Mark's Truck Center Privacy Policy
Privacy Policy
PRIVACY STATEMENT:
This privacy statement discloses the privacy practices for Mark's Truck
Center. Mark's Truck Center promote the use of fair
information practices. Because Mark's Truck Center is committed
to your privacy, we have agreed to disclose our information practices.
INFORMATION COLLECTION AND USE:
Dominion Enterprises is the sole owner of the information collected on this
site. Mark's Truck Center will not sell, share, or rent this
information to others in ways different from what is disclosed in this
statement. Mark's Truck Center collect information from our users
at several different points on the web site.
VEHICLE QUOTE REQUESTS:
In order to obtain a vehicle price quote, a user must first complete a Quote
Request Form. A user is required to give their contact information (such as
name, address, telephone number and e-mail address). This information is
used to contact the user and provide the quote or other information
that they have requested. It is optional for the user to provide financial
information, but can be done so that Mark's Truck Center can
review and pre-qualify the user for financing if they are interested. All
customer information obtained via the quote request form is encrypted for
security purposes and stored on a secured server.
ORDERS:
Information is requested from the user on the e-Catalog order form. Here a
user must provide contact information (like name and shipping address) and
financial information (like credit card number, expiration date). This
information is used for billing purposes and to fill customer's orders. If
Mark's Truck Center has trouble processing an order, this contact
information is used to get in touch with the user. All customer information
obtained via the order form is encrypted for security purposes and stored on
a secured server.
COOKIES:
A cookie is a piece of data stored on the user's hard drive containing
information about the user. Usage of a cookie is in no way linked to any
personally identifiable information while on our site. Once the user closes
their browser, the cookie simply terminates. For example, a cookie is used
to store items during e-Catalog shopping so that a list of what you are
ordering is maintained. If a user rejects the cookie, they may still use the
site. The only drawback to this is that the user will
be limited in some areas of our site. For example, the user, may not be able
to use the e-Catalog shopping basket function on the site. Cookies can also
enable us to track and target the interests of our users to enhance the
experience on the site.
LOG FILES:
We use IP addresses to analyze trends, administer the site, track user's
movement, and gather broad demographic and geographic information for
aggregate use. IP addresses are not linked to personally identifiable
information.
SHARING:
We may share demographic information with our partners and advertisers. This
is generally not linked to any personal information that can identify any
individual person. However, Mark's Truck Center may send E-mails
or mail about special offers at the Dealership or other offers or
information that may be of interest to the user based on the information we
collect. Mark's Truck Center uses an outside company (such as UPS,
USPS, Fed Ex. etc.) to ship orders, and a credit card processing company to
bill users for goods and services. These companies do not to our knowledge,
retain, share, store or use personally identifiable information for any
secondary
purposes.
We may partner with another party to provide specific services. When the
user signs up for these services, we will share names, or other contact
information that is necessary for the third party to provide these services.
These parties are not allowed to use personally identifiable information
except for the purpose of providing these services.
LINKS:
This web site contains links to other sites. Please be aware that Mark's
Truck Center are not responsible for the privacy practices of such
other sites. We encourage our users to read the privacy statements of every
web site that collects personally identifiable information. This privacy
statement applies solely to information collected by this web site.
SURVEY AND CONTESTS:
From time to time, our site requests information from users via surveys or
may offer contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not to disclose
this information. Information requested may include contact information
(such as name and shipping address) and demographic information (such as zip
code and age level). Contact information will be used to notify the winners
and award prizes. Survey information will be used for purposes of monitoring
or improving the use and satisfaction of this site.
NOTIFICATION OF CHANGES:
If we decide to change our privacy policy, we will post those changes here
so our users are always aware of what information we collect, how we use it,
and under circumstances, if any, we disclose it.
SECURITY:
This web site takes every precaution to protect our users' information. When
users submit sensitive information via the web site, their information is
protected both online and off-line.
When our quote request or order form asks users to enter sensitive
information (such as credit card number and/or social security number), that
information is encrypted and is protected with the best
encryption software in the industry - SSL. While on a secure page, such as
our order form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes
locked, as opposed to unlocked, or open, when you are just "surfing".
While we use SSL encryption to protect sensitive information online, we also
do everything in our power to protect user-information off-line. All of our
users' information, not just the sensitive information mentioned above, has
restricted access at at the dealership. Only employees who need the
information to perform a specific job (for example, order clerk, sales
representative, or a customer service representative) are granted access to
personally identifiable information. Access to the information is made via a
password-protected site. Each time an employee needs to access information,
they must enter their password to gain access to the information.
Furthermore, employees are kept up-to-date on our security and privacy
practices. Employees are periodically notified and/or reminded about the
importance we place on privacy, and what they can do to ensure our
customers' information is protected.
SUPPLEMENTATION OF INFORMATION:
In order for this web site to properly fulfill its obligation to our
customers, it may be necessary for us to supplement the information we
receive with information from third party sources.
For example, to determine if customers qualify for financing, the dealership
may use their name and social security number to request a credit report or
approval from a lending institution.
SITE AND SERVICE UPDATES:
Mark's Truck Center may send the user site and service
announcement updates which contain important information about the service.
We communicate with the user to provide requested services and in regard to
issues relating to their account via e-mail or phone.
CORRECTING / UPDATING PERSONAL INFORMATION:
If a user's personally identifiable information changes (such as address or
E-mail), or if a user no longer desires to receive information from Mark's
Truck Center, we will endeavor to correct, update or remove that
user's personal data from our database.
At Mark's Truck Center, we respect your privacy.
